Frequently Asked Questions
Everything you need to know about your Orion Car Audio orders.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Do your products come with a warranty?
Yes, all authentic Orion Car Audio products purchased through our store come with a 1-year limited manufacturer warranty covering defects in materials and workmanship.
How can I track my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer technical support for installation?
While we do not provide on-site installation, our website features comprehensive wiring diagrams and technical manuals. For complex setups, we recommend consulting a professional car audio installer.